We believe that small and medium sized businesses deserve quality client service. Because quality client service can mean different things for different law firms, we wanted to explain what the Kirmayer PLLC commitment to quality client service means. For us, quality client service means service that is responsive, creative, solution-oriented and cost-effective.

 

 

Responsive – Our commitment is to provide clients with service that is responsive to their needs. This means that we return all our client’s phone calls at the earliest possible opportunity. It also means that we discuss with our clients timelines for their business transactions and deliver the legal services required to complete their transactions within those timelines. However, beyond simple timeliness, our being responsive also means that in all facets of our service we work with our clients to understand their business needs and expectations and to meet and exceed those expectations.

Creative – Simply put, we don’t just think about those solutions that have been tried and tested before. While we recognize that, especially in law, there is tremendous value placed on precedent solutions, we also know that each of our clients deserves solutions that are uniquely tailored to that client’s particular business goals. Creativity in our practice means that we match unique solutions to our clients’ unique problems.

Solution Oriented – Our clients hire us because we understand that owners and managers of small and medium sized businesses do not hire a law firm to do legal “work” – they hire a law firm to achieve business results. Our service is focused on providing legal solutions for businesses, not merely identifying the legal problems and issues involved. We have exceptional technical expertise to identify and research the legal problems and issues presented by every one of our client’s business transactions. However, we believe that the true value of our client service lies in the solutions that we suggest to resolve those problems and issues. Our focus is to provide our clients with those solutions that will best achieve their ultimate business goals.

Cost Effective – Owners and managers of small and medium sized businesses are justifiably concerned about legal costs. Costs are an important element of retaining legal counsel and we discuss costs with each of our clients in our first meeting. Costs have two aspects, legal fees, that is, the amount we charge for our services, and disbursements, which are expenses that we incur on behalf of a client and later bill to the client. Through creative fee arrangements, which often include flat fee arrangements, we make sure that our services are provided on a basis that makes sense to our clients in the context of their business goals. In addition, we endeavor to minimize disbursements whenever possible. We pride ourselves on our clients’ ability to say that we not only provide exceptional service, but that we also provide it on a cost-effective basis.